Refund policy

Returns or Exchanges

Return or exchange requests must be made within 30 days of receiving your Stikwood. It must be unused and returned in full (not cut and with the peel and stick backer intact—it's ok if one of the boxes was opened, but must be resealed). If you have an unopened, unused left-over box, let us know and you can return it for a partial refund.

• Exchanges are free as long as they are requested within the 30 of receiving the product.
• If you’re exchanging for a higher-priced product, you will be responsible for covering the price difference.
• For returns, you'll be asked to pay the shipping fees and a 15% restocking fee.
• Custom orders cannot be returned or exchanged.
• Tools, trim and accessories are not returnable.
• Refunds will be processed upon the receipt of the returned material and applied to the card you used to purchase within 3-5 business days.
• To complete your return, we require a receipt or proof of purchase.

For trade and commercial orders please contact our customer service team or your rep for return and exchange requests.

Late or Missing Refunds (If Applicable)

If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].

Shipping

To return your product, you should mail your product to: 4849 Barden Ct, Kentwood, MI 49512

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.