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Frequently
Asked
Questions
You’ve seen the gallery, you’ve imagined our products on your walls, but you want to know more before you take the plunge and commit to décor excellence. Will it work in your space? How do you measure? Where can you apply it? This is where you’ll find the answers to these questions and many more. It’s almost like we can read your mind.
1
Do I need to acclimate Stikwood?
Yes! Similar to wood flooring, acclimation is the first step you should take before installing Stikwood. The great part about the product is that it's thin, so the acclimation period is short. We recommend a time frame of about 48-72 hours.
Read on, for more information about installing Stikwood.
Read on, for more information about installing Stikwood.
2
Where do I find retailers?
We actually ship directly to you! Click the products tab to browse styles and add products to your cart. When you're done shopping, you can checkout just as you would with any other online retail store.
3
How long will it stick?
Stikwood will stick until you decide to remodel again. The adhesive is rated for 10 years.
4
How do I clean the Reclaimed Weathered Wood?
A vacuum attachment can easily remove any dust.
5
How is Stikwood shipped?
Stikwood is shipped in boxes that contain 20 to 40 square feet.
6
What if I want to remove it?
Stikwood is semi-permanent. Meaning, if you choose to remove Stikwood you will need to pry it off of the wall. Once the planks are removed, the adhesive will need to be removed from the work surface and some minor repairs may need to be done as well.
7
Is it easy to cut?
Stikwood's thin planks make it easy to cut. You can use a mitre saw, chop saw or hand saw, but be sure to use a fine tooth blade with whichever saw you use.
8
Do you have issues with the adhesive not sticking?
If Stikwood is applied according to the recommended directions for application, then you shouldn't experience any issues with it not sticking to your surface. However, if you are having issues, then it is likely one of a few things that could be causing it:
- The area was still damp before Stikwood was applied
- The area was not totally clean before hand.
9
How do I cut Stikwood?
For best results, you can use a miter box saw or a miter saw.
10
It's called Vertical Caramelized Bamboo, but I see that everyone has it horizontal. Does it matter?
Not at all. The description designates the way the bamboo is laminated onto the sheet. Strips are stacked vertically and pressed edgewise versus laid horizontally and pressed face-wise.
11
Will Stikwood really stick?
Yes! Stikwood's adhesive system is considered a semi-permanent interior wood solution.
12
How thick is the product?
Our reclaimed wood planks are 3/16" thick and our sustainable hardwood planks are 1/8" thick.
13
Is this wood or wallpaper?
Stikwood is crafted from 100% real sustainable and reclaimed wood planks that can be used to decorate your walls.
14
What's the width of Stikwood?
The majority of our Stikwood products come in 5-inch widths. The only two exceptions are our Reclaimed Barrel Oak and our Reclaimed Sports Floor. These come in 2-inch widths.
15
Is this real wood?
Yes! Stikwood is made out of 100% real wood planks.
16
Can I recycle Stikwood?
Yes! In fact, you can put the Stikwood box, all of your trimmings, and even your tape peelings into your recycling bin.
17
Does Stikwood ship internationally?
Yes! Stikwood ships all over the globe. Each country's taxes/duties/customs fees vary and are the responsibility of the recipient. Contact your local customs agent for information regarding international customs fees.
18
How much does it cost to ship?
We currently offer free UPS Ground shipping for sales through our website. For Trade Program and Commercial Orders, The cost to ship will depend on the shipping distance from our two factories. We offer UPS Ground Shipping to the 48 Continental United States, with 2nd Day Air available to Zone 2 areas like Hawaii and Alaska. All of the products ship from either Grand Rapids, MI or Sacramento, CA and can vary from 1-5 days depending on your location.
19
What is the return policy?
Order With Confidence
When you order from Stikwood, you are ordering directly from the manufacturer. This means we don’t answer to anyone but you. Our only goal is that you have a good experience and your space turns out exactly as you envisioned.
Simple to exchange: If you decide a different Stikwood will work better for you no problem at all. All we ask is that you send the request within 30 days from the receipt of your Stikwood and that the product is unused and returned in full. If you’re exchanging for a higher-priced product, you will be responsible for covering the price difference.
Simple to return: If you decide you want a less beautiful wall, we offer free returns for standard Stikwood orders. All we ask is the Stikwood is returned in full and unused within 30 days of receipt of your order. Restocking & shipping fees apply to requests exceeding 30 days from reciept.
Simple to Refund: Refunds will be processed upon the receipt of the returned material and applied to the card you used to purchase within 3–5 business days.
20
What if I only need 5 square feet? Can I get a smaller box?
We don't offer boxes in 5 square feet increments, but we do offer boxes in 10 square feet increments!
21
How many square feet do I need for my project?
By multiplying the length times the width of a wall (in feet, not inches), you can find the square footage of the area that you will need. You can also use the Stikwood online calculator if you're using inches.
Note: We recommend a 5% waste factor in your calculations when ordering.
Note: We recommend a 5% waste factor in your calculations when ordering.
22
Any promotions or coupons?
Stikwood runs promotions, coupons, and contests throughout the year. Become friends with us on Facebook, Twitter, Instagram and Pinterest to find out about upcoming promotions and new products. You should also join our mailing list for special promotions and our "be the first to know" updates.
23
Do you offer a trade program for designers?
Yes! We love to partner with designers who use Stikwood in their projects. Getting set up is easy. You can apply for a trade account here.
24
Where can I find it in my country?
Stikwood can be found online at www.stikwood.com and it can be shipped internationally. Each country's taxes/duties/customs fees vary and are the responsibility of the recipient. Contact your local customs agent for information regarding international customs fees.
25
Where can I get Stikwood?
Stikwood can be purchased directly from our website by visiting our products page.
26
How much do I need to order?
That depends, you need to calculate the size of the space you want to transform. Please note that our minimum purchase requirement is 10-square-feet.
- You need to measure the height and width of your space in inches.
- Multiply the two numbers.
- Divide the sum by 144. We recommend ordering 5% extra for trimming.
27
What can I Stikwood?
Stikwood will stick to any interior surface. The surface needs to be clean and smooth. If you'resticking Stikwoodto a wall that is not painted, you'll need to apply a coat of primer and let it dry completely.
28
Do I need to seal it if I use it as a backsplash? And what kind of sealant can I use?
It's not absolutely necessary to seal Stikwood when it's used as a backsplash. If you are concerned about water exposure, we can offer an add-on product called Splash Safe for $2.00 extra per square foot. This features commercial grade sealant applied to the front side of the planks for added durability.
29
Will it work in my bathroom or near moisture?
It can work in a bathroom setting as long as you take the proper preparation steps before installing it. First, it's important to be sure that your wall doesn't exceed 9% moisture content before installing. If possible, let your walls dry out for a couple days before installing and again after installing. It's important that you allow the material to acclimate unwrapped and outside of the box for 48 hours in whatever environment you are installing it in. Be sure to also use a J-Roller during installation to ensure proper adhesion for each plank.
30
Can I apply it to a fire place or near heat?
In most cases, Stikwood can safely be used around a code-approved fireplace as long as the surface you're applying the Stikwood to is not exposed to combustible materials. Each situation is unique, so it is important that you consult your fireplace's installation and safety manual before applying, to assure the area you are using Stikwood is considered a safe surface. We have had many customers use Stikwood to transform their fireplace with great success!
31
Are there options for temporary uses?
We are currently testing a new adhesive that is designed for temporary uses. In the meantime, we recommend nailing/screwing a thin piece of primed and/or painted plywood to the desired surface, and applying Stikwood directly to the plywood.
32
Can it be applied to a textured surface?
Some textured surfaces will adhere to the Stikwood products with ease, while others (that are less smooth) may have issues achieving maximum bonding. We recommend sanding the texture down if it is too textured. Once it is sanded, clean the area of dust/debris, then apply the Stikwood to the smooth surface.
33
Can I put it outside? What if I do not use the adhesive?
Stikwood is not designed for outdoor use. Without the adhesive, professionals (who are knowledgeable regarding the properties of real wood products) have used Stikwood in some outdoor applications. Stikwood is recommended as a semi-permanent interior wall-decor.
34
Can you put this product on a door?
Yes, Stikwood can go on a door or cabinet with ease. Make sure to use a J-Roller to ensure maximum bonding between the surface and the adhesive.
35
Can I apply this to a ceiling?
Yes, Stikwood can be used on ceilings, and it often is! If your ceiling is smooth, you can apply it normally. With that said, if you have a ceiling that's too rough, such as a popcorn textured ceiling, then the ceiling should be sanded first. If you're not sure whether or not your ceiling needs to be sanded, try a sample piece as a test and/or send our support team a photo.
36
Commercial/Retail space, will it work?
Absolutely! In fact, Stikwood is ideal for commercial and retail spaces, because the work can be done within a matter of hours with minimal hardware. Plus, there are no VOCs, so you can transform a space without interfering with your customer's experience.
WORKBENCH
Gather around our workbench and learn from our team how fun it is to transform your space into something you love.
Start Creating!
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